Telephone Social Security scam happening nationwide

WASHINGTON, March 2, 2017—The Office of the Inspector General of Social Security is warning citizens about a nationwide telephone imposter phishing scheme.

Gale Stallworth Stone, acting inspector general of Social Security said the Social Security Administration and the OIG have received several reports from citizens across the country about people receiving phone calls from individuals posing as OIG investigators.

The caller indicates an issue exists pertaining to the person’s Social Security account or Social Security number and directs that person to call a non-SSA telephone number to address the issue.

Reports indicate calls include a recording from a caller stating she is “Nancy Jones,” an “officer with the Inspector General of Social Security.”  The recording continues saying the person’s Social Security account, SSN, and/or benefits are suspended and that he or she should call 806-680-2373 to resolve the issue.

Citizens should be aware that the scheme’s details may vary; however, citizens should not call the number provided.

“This phishing scheme is targeting unsuspecting persons for the purpose of Social Security benefit theft or identity theft,” Stone said.

She warns citizens to be cautious, and to avoid providing personal information such as a SSN or bank account numbers to unknown persons over the phone or internet.

OIG investigators occasionally contact citizens by telephone for investigative purposes, but they will not request sensitive personal information from a citizen over the phone.

“You must be very confident that the source is the correct business party, and that your information will be secure after you release it,” she said.

People who receive a suspicious call from someone alleging to be from the OIG should report that information to the OIG at 1-800-269-0271 or online via

Anyone with questions about any communication—email, letter, text or phone call—that claims to be from SSA or the OIG, should contact the local Social Security office, or call Social Security’s toll-free customer service number at 1-800-772-1213, 7 a.m. to 7 p.m., Monday through Friday, to verify its legitimacy.


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